S100 Privacy Policy — How We Protect Your Information
User privacy is a top priority at s100. This page clearly explains what information we collect, how it is used, how it is protected, and your rights as a user of our platform in Malaysia.
1. Information We Collect
When you register and use the s100 platform, we collect several categories of information to ensure our services operate safely and efficiently:
- Account information: Full name, phone number, email address, date of birth, and the username you registered when creating your account.
- Device & browser information: Device type, operating system, browser version, IP address, and other technical data transmitted automatically when you access the platform.
- Payment information: Transaction details in Malaysian Ringgit (RM / MYR), payment methods used (FPX, e-wallets), and deposit and withdrawal records. We do not store full card numbers — sensitive financial data is handled through secure, encrypted payment channels.
- Usage data: Pages visited, session duration, games played, clicks, and other in-platform interactions.
- Cookies and tracking technologies: Session data that helps us identify logged-in users, save your preferences, and improve your overall experience on the platform.
We collect only the information necessary for the purposes outlined in this policy. You may contact us to request a full list of the data categories we hold.
2. How We Use Your Information
The information we collect is used for specific, legitimate purposes directly related to the operation of the s100 platform:
- Processing account registration and verifying user identity.
- Processing deposits, withdrawals, and financial transactions in MYR securely.
- Providing effective and responsive customer support.
- To detect and prevent fraud, money laundering, and other illegal activities.
- To comply with applicable legal and regulatory requirements.
- Sending important notifications related to your account, transactions, and platform updates.
- To improve platform design, functionality, and user experience through aggregate data analysis that does not identify individuals.
We do not use your information for third-party marketing without your consent. If you have opted in to receive promotions from s100, you may withdraw that consent at any time through your account settings.
3. Cookies & Tracking
S100 uses session cookies and persistent cookies to ensure a seamless experience. Session cookies expire automatically when you close your browser, while persistent cookies save your preferences for future sessions.
- Essential cookies: Required for core platform functions such as login and session management.
- Analytics cookies: Aggregate usage data that does not identify individuals is collected and used to improve the platform.
- Preference cookies: Saves your language and display preferences.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may affect platform functionality.
4. Data Storage & Security
All s100 user data is stored on servers protected with industry-standard SSL encryption. Access to personal data is restricted to authorised personnel only and is subject to strict internal control procedures.
- Data encryption in transit and at rest.
- Continuous security monitoring to detect unauthorised access.
- Regular data backups to prevent information loss.
- Data that is no longer needed is deleted or anonymised in accordance with established procedures.
While we take all reasonable precautions, no system can guarantee absolute security. In the event of a data breach, we will notify affected users within a reasonable timeframe.
5. Sharing Information with Third Parties
S100 does not sell users' personal information to any third party for commercial purposes. Your information is only shared in the following limited circumstances:
- Payment service providers: Required transaction information is passed to authorised payment processors (such as FPX and digital wallet providers) to complete transactions in MYR.
- Legal requirements: If required by a court order, Malaysian authority, or government agency, we may be obligated to disclose certain information in accordance with applicable law.
- Platform protection: In cases of suspected fraud or serious security threats, relevant information may be shared with the appropriate authorities.
All third-party service providers we work with are required to uphold data protection standards equivalent to this policy and are not permitted to use your data for any purpose beyond what is specified.
6. User Rights, Policy Changes & Contact Us
Your Rights as a User
As an s100 platform user, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal information we hold about you.
- Right to Rectification: If your information is inaccurate or out of date, you may request an update through your account settings or by contacting customer support.
- Right to Erasure: Under certain circumstances, you may request that we delete your personal information, subject to applicable legal and operational requirements.
- Right to Object: You may object to the processing of your data for specific purposes, such as marketing communications.
Changes to This Policy
S100 reserves the right to update this privacy policy from time to time to reflect changes in data practices or legal requirements. Users will be notified of any significant changes via in-platform notifications or email. The date of the most recent update will always be shown at the top of this page.
How to Contact Us
If you have any questions, concerns, or requests relating to this privacy policy or your personal data, please contact the s100 support team by email at [email protected] or via live chat on the platform. You may also visit the FAQ for additional information on account and data security.